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Is your turkey thawed yet? (Don’t worry, it’s not too late!)

While you’re getting text messages from friends and family wishing you a happy Thanksgiving, the phones will still be ringing at , a free service available to people who are worried they messed up their turkey.

Oftentimes, the calls come pretty early in the cooking process. Usually, those mistakes aren’t ruinous.

“The one thing you really want to double check is making sure that turkey is already being thawed. It’s our number one question we get year after year,” said Sue Smith, who answers calls at the Butterball Turkey Talk-Line. “So if it’s still a little bit frozen, go ahead and start soaking it in cold water.”

You want the bird in its original wrapper, breast side down and fully submerged in the cold water. The thawing process will take about 30 minutes for every pound, with the expectation that you’ll change out the cold water in your sink every 30 minutes as well.

And don’t use warm water thinking you’ll speed up the process even faster.

“You want to keep that turkey safe, and keeping it 40 degrees and below is the safe way,” she explained.

If the bird is close to thawed, but maybe not quite all the way, you can put it on the oven anyway. You just need to be mindful of the internal temperature of the meat, which is true regardless of how frozen your turkey is.

“Make sure that that breast reaches 170 degrees and the thigh reaches 180 degrees,” Smith said.

She also recommends putting it on a flat rack so some of the drippings come off underneath the bird, as opposed to having the turkey swim in it. If that’s not available, she has a trick for that, too.

“Get some aluminum foil and make kind of like a coil foil. Put them in little circles on the bottom of the pan and then put your turkey on top,” Smith said. “That’s going to also elevate that turkey and that’s real important to just get that air circulation around that entire turkey.”

Worried about that perfect, golden brown color when it’s done? Smith said coating it with vegetable oil or cooking spray will help with that.

And if you’re still stressed? Her advice is to delegate some of the cooking responsibilities.

“We always encourage their friends and family to bring their favorite side dishes, or drinks or desserts, and when everyone chips in a little bit, it cuts down on their to-do list,” said Smith. “And it really takes some stress off of that host. But it also allows their guests to bring in a little tradition as well. And I think that’s what’s really special about Thanksgiving.”

If you’re still not convinced you’re doing everything right, Smith said she has probably dealt with crazier circumstances than the one you find yourself in.

“A man called to say he cut his turkey in half with a chain saw and wanted to know if the oil from the chain would affect his turkey at all,” Smith said. “We did advise him not to eat that turkey. But it was so funny, he’s like, ‘Well, great, because I have one on the grill and I also have one in the fryer, so I’m just not going to use this one.’”

If you need any advice, you can just call 1-800-BUTTERBALL, text 844-877-3456 for some quick advice or go to for help.

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John Domen

John started working at Ƶapp in 2016 after having grown up in Maryland listening to the station as a child. While he got his on-air start at small stations in Pennsylvania and Delaware, he's spent most of his career in the D.C. area, having been heard on several local stations before coming to Ƶapp.

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